بنكك – Mobile (Register with Mobile Number)

• Go to “New User” option on the app
• Select Mobile Number option
• Enter your valid mobile number (e.g 249XXXXXXXXX) and submit.
• You will receive SMS instantly with your Temporary PIN to login the app.
• Use this Temporary PIN to login and create your own desired Mobile Account PIN.

To download latest version of بنكك visit Android Store OR Apple Store

Simply scan and pay!  It is safe, instant and secure

Use “ بنكك │ Pay” now! Bank of Khartoum introduces a modern way of paying at any shop/location, no need for carrying cash or card just your بنكك app.

“ بنكك │ Pay”  allows you to handle most of financial transactions you might need to make. You can transfer to any other BOK account or BOK Mobile Money account, deposit at Wakeel, and pay at retail shops.

How to Use “ بنكك │ Pay” in Fund Transfers:

• Login to your بنكك mobile app with Mobile Number
• Select ” بنكك │ Pay” button
• Scan the QR Code of the person whom you want to pay to or you can also enter their AC or CIF.
• Check confirmation screen showing details of the person whom you are transferring to
• Enter the Amount
• Click “Confirm” to complete the transaction
• Both customers will receive instant SMS confirmation of the successful payment made.

How to Use ”بنكك │ Pay” at Wakeel:

• Login to your بنكك mobile app with Mobile Number
• Select ” بنكك │ Pay” button
• Scan the QR Code of the Wakeel whom you want to pay to or you can also enter their AC or CIF.
• Check confirmation screen showing shop name and details of the Wakeel you are transferring to
• Enter the Amount
• Click “Confirm” to complete the transaction
• Both customer and wakeel will receive instant SMS confirmation of the successful payment made.

How to Use ”بنكك │ Pay” at retail outlets:

• Login to your بنكك mobile app with Mobile Number
• Select ” بنكك │ Pay” button
• Scan the QR Code of the person whom you want to pay to; you can also enter their AC or CIF.
• Check confirmation screen showing details of the person whom you are transferring to
• Enter the Amount
• Click “Confirm” to complete the transaction
• Both customer and shop will receive instant SMS confirmation of the successful payment made.

How to use “Refer & Earn” feature:

• Login to your بنكك app using your registered mobile number and PIN
• Select “Refer & Earn” button in the main interface
• Click on “Instructions” to read the instruction
• Enter your details (once)
• Enter the referred person details
• Click “Submit” to submit your information
• Upon submission, referred person will receive an SMS from Bank of Khartoum (+249 15 666 1000) with the link from where they can download the app and register.

Important note:

• Read carefully the instructions and the criteria before referring
• Referred friend needs to do at least one transaction of minimum SDG 10 within 5 days of registration.
• You will receive on monthly basis a reward of SDG 10 per successful registration and another SDG 10 on first transaction done by the referred
• You can refer up to 5 persons per day

How to get “Balance Inquiry”of the account

This feature helps you to Inquire about your balance

• Select “My Account” Button
• An icon of “SDG” will be shown with your available current balance

In addition, you will receive an SMS with your current balance

How to get the “last 10 Transactions” of the account

This feature helps you to get the information of last ten (10) transactions done in the account. To get the last Transaction you can check the list below the Account Balance details on the screen of the “My Account” page

Now بنكك facilities you to pay Electricity, Telecommunication, Govt. Services etc…

Electricity – SEDC

SEDC

Telecommunication

MTN

Sudani

Government Services

MOHE

E-15

How to Pay:

There are 2 methods of payment:

• Pay Directly: A onetime payment method which doesn’t saves any information of the payment for future use.
  • Click on “Bill Payments” button
  • Click on “Direct” button
  • Select the biller
  • Select sub biller
  • Enter mobile number, meter number, customer ID, student ID or Certificate number
  • Select Account from which you want to do payment
  • Enter amount
  • Click “Confirm” button
• Add/Update Biller: Add, update and save your payment company information for future regular payments. You do not have to remember or enter your mobile, meter or account number every time you want to pay.
  • Add Biller:
    • Click on “Manage Beneficiary” button
    • Click “Billers” button
    • Select Biller
    • Select Sub Biller
    • Enter mobile number, meter number, customer ID, student ID or Certificate number
    • Click “Submit” button
    • Type a nickname
    • Click “Add” button
    • “Select Biller” from Billers list
    • Select Account from which you want to do payment
    • Enter the amount
    • Click the “Confirm” button

• • Update Biller
    • Click on “Manage Beneficiary” button
    • Click “Billers” button
    • Tab on ”Update”
    • From the list, you can update/delete/pay the biller you want to.

Note: Once transaction done you will get a confirmation SMS on your mobile number

How to “Fund Transfer” from one mobile account to any mobile account

This features helps in transfer of amount from one mobile account to another mobile account.

• Click on “Funds Transfer” button
• Select “Other Mobile”
• You select from the “Beneficiaries” list if you have saved mobile number before, and press “Transfer”
• Enter the amount
• Click “Confirm” button
• If you want to send funds to a mobile number without saving it, you can click on “Direct” to transfer to any other mobile number.
• Type in the mobile number or scan it using QR scanner by pressing the QR icon on the right.
• Enter the amount to transfer
• Click “Confirm” button

Note: Once transaction done you will get a confirmation SMS on your mobile number

How to “Fund Transfer” from mobile account to any BOK account

This feature helps in transfer of amount from mobile account to any BOK Account.

• From Home screen click “Funds Transfer” button
• Select “Bank Transfer”
• You select from the “Beneficiaries” list if you have saved mobile number before, and press “Transfer”.
• If you want to send fund to a number without saving it, you can click on “Direct” to transfer to any other mobile number that you want to transfer to.
• Select Bank Name
• Enter the A/C number or scan it using QR scanner by pressing the QR icon on the right
• Click “Submit”
• Enter the amount to transfer
• Add comments (optional)
• Click “Confirm” button

Note: Once transaction done you will get a confirmation SMS on your mobile number

How to do “Cash Withdrawal” from بنكك mobile account

You can do instant cash withdrawal from بنكك mobile account in two ways:

• Via BOK Wakeel Agent (more than 4,000 shops)
• Via BOK ATMs (more than 300 ATMs)

You can visit anytime and withdraw instantly from mobile account.

Steps for Cash Withdrawal:

• Login to your بنكك mobile account
• From Home screen select “Cardless Withdrawal” menu
• Click either “via BOK ATM” or “via Wakeel”
• Enter the amount you wish to withdraw
• Click “Confirm”
• Green screen will show the required info to withdraw the amount either from ATM or Wakeel.
• You will receive SMS with Transaction ID (XXXXXXXXXXXX) and Confirmation Number (XXXXXXXX)

How to Cash Withdrawal via Wakeel

• Visit nearest Wakeel agent
• Request Wakeel for a cash withdrawal and provide Transaction ID (XXXXXXXXXXXX) and Confirmation Number (XXXXXXXX)
• Once successful the agent will give the cash amount to you

Once transaction successfully completed, you will receive confirmation SMS

How to Cash Withdrawal via BOK ATMs

• Visit nearest BOK ATM
• Press any button on the ATM screen
• Select “Mobile Account” option
• Select “Cash Withdrawal” option
• Enter the Transaction ID (XXXXXXXXXXXX) and Confirmation Number (XXXXXXXX) you received on SMS or via the confirmation screen
• Screen will show the details of the amount. Click “Confirm”
• Once successful, collect the cash

You will receive a transaction confirmation receipt and SMS

How to do Cash Deposit in بنكك mobile money account

You can make an instant cash deposit in your بنكك mobile money account in two ways:

• Via BOK Wakeel Agent (more than 4,000 shops) or
• Via BOK Cash Deposit Machine (more than 150 CDMs)

You can visit these CDMs anytime and deposit your money instantly in your account.

How to Cash Deposit via Wakeel

• Visit nearest Wakeel agent
• Provide Wakeel agent your registered mobile money account # 249XXXXXXXXX, or Wakeel can scan your QR code
• Give the cash amount you want to deposit to Wakeel agent.
• Once deposited successfully, you will receive confirmation SMS.

How to Cash Deposit via BOK Cash Deposit Machines (CDM)

• Visit nearest BOK CDM.
• Press any button on the CDM screen.
• Select “Mobile Money Account” option
• Select “Cash Deposit” option
• Enter your registered mobile money account # 249XXXXXXXXX
• Enter the cash amount in the cash slot.

Once deposited successfully, you will receive a transaction confirmation receipt and SMS

Below is the Mobile Money Account Transaction Limits & Fee structure

Cash Deposit

Cash Withdrawal

It helps to change mobile pin, change language and set/disable QR code for pre-login page.

How to Change Mobile PIN

Select “Change Mobile PIN”

• Enter current pin
• Enter new pin
• Re-Enter new pin
• Click on “Change” button

How to Change Language

• Select “Change Language”
• A Popup message will appear to confirm changing the language
• Click “Change” to confirm
• The app will sign you out. You need to re-login again

Change your QR code

• Select “Your QR”
• Select the account you want to set/disable the QR code for